JDF Career Roles

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Internet Customer Service Representative

Job details

$13 hourly base pay plus commision and benefits.

Flexible schedule required, there will be at least 3 late nights per month (12-9 PM). No Sundays.

Responsibilities:

• Set appointments for inbound phone and internet leads in a professional manner.
• No cold calling.
• Work in an upbeat team environment with individual goals.
• All customer communication is via email, text or phone; no in-person meetings.

Qualifications:

• Be outgoing and persuasive! You will talk a lot on the phone. A minimum of 80 calls a day is expected.
• Minimum of 1 year in a position of Customer Service Representative or similar positions in Automotive, Retail, Sales, Apartment Leasing, and/or Restaurant/Hotel industries.
• Be able to memorize and use phone scripts provided.
• Attention to detail, excellent organizational skills, and superior time management skills.

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Lot Porter

Responsibilities:

• Maintains new- and used-vehicle inventory appearance and performance by cleaning interior and exterior of vehicles, replenishing all vehicle fluids as needed, and replacing batteries when necessary.
• Place buyer guides and stock tags in vehicles.
• Keeps new- and used-vehicle lots neat and orderly, moving cars as directed by the general manager and in accordance with dealership display standards.
• Cleans driveway and sidewalks
• Drives vehicles to and from service lane, service stalls, and parking lot as needed.
• Makes key tags for vehicles.
• Performs other duties as assigned.

Qualifications:

• Ability to follow directions
• Clear and Valid Driver's License
• Ability to follow instructions
• Positive attitude
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen

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Body Shop Technician

Responsibilities:

• Participate in developing a proper repair plan for each vehicle.
• Prepare estimates in accordance with Insurance partner and company guidelines.
• Maintain and execute a timely schedule before, during, and after completions of repairs.
• Communicate supplements to customers and insurance companies on the same business day as written.
• Consult with management regarding new procedures and equipment in the industry.

Qualifications:

• Excellent customer service skills
• Basic Computer skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast paced environment
• Excellent oral and written communication skills
• Team player with ability to collaborate
• Must have a valid driver's license
• Math, reading, and computer skills
• Ability to learn new technology, repair and service procedures and specifications
• Able to operate electronic diagnostic equipment
• Ensure that customer's cars are kept clean

Education:

• High school diploma or equivalent

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Light Repair/ Electrical Technician

Responsibilities:

• Perform work specified on the repair order with efficiency and in accordance with dealership
• Test components and systems, using diagnostic tools and special service equipment
• Diagnosing, maintaining, and repairing vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
• Communicate directly with the Service Advisor so that customers can be informed if any additional service is needed
• Provide an estimate of time needed for additional repairs
• Execute repairs under warranty to manufacturer specifications

Qualifications:

• 2+ years of experience in a similar role required
• Certified General Motors Technician
• ASE Certification required
• B level qualifications, including Diagnostic, Electrical and Engine Repair
• Must hold a high school diploma or equivalent
• Excellent customer service skills
• Basic computer literacy skills
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast paced environment
• Team player with ability to collaborate
• Must have a valid driver's license
• Ability to learn new technology, repair and service procedures and specifications
• Able to operate electronic diagnostic equipment
• Lamp and ballast knowledge
• Understanding of electrical systems, emergency lighting, HVAC, energy management systems, and control panel wiring
• Capable of maintaining truck inventory and ordering supplies
• Must be able to obtain a Class A commercial driving license and provide own electrical tools

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Billing Clerk

Job details

Salary: From $15 an hour

Job Type: Full-time

Responsibilities:

• Preparing all purchase/lease documents for customer signature
• Verifying information and sending signed docs to appropriate lender
• Process plate/title through CVR System

Qualifications:

• Accounting: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)

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Accounts Payable Clerk

Job details

Salary: From $14 an hour

Job Type: Full-time

Responsibilities:

• Accurately entering the dealership's expenses billed by various vendors and companies
• Input approved invoices and produce accounts payable checks in a timely manner
• Daily settlement of deposit accounts
• Perform basic and routine accounting functions
• Maintain and reconcile schedules
• Handle miscellaneous clerical tasks as assigned
• Assist in processing car deals
• Reporting sales and rebates

Provide administrative support as needed and assist in the following areas:

• Prepare paperwork for the titling of new, used and wholesale transactions
• Ensures retail transactions are processed in a timely manner
• Prepares tax and title documents
• Prepare and submit all legal transfer documents to the state department of motor vehicle
• Review all paperwork for correct title, lien information, taxes, etc., before forwarding to accounting
• Issue stock numbers and stock in used vehicle purchased

Responsibilities:

• High school or equivalent (Required)
• Self-motivated, has a positive attitude and attention to detail.
• Previous accounting experience
• Good Computer knowledge required
• Working knowledge of Accounts Payable support and automotive specific computer systems preferred, but not required.
• The ability to multitask
• Adapt to changing priorities and be accountable for completing all job tasks timely as well as accurately
• Excellent communication skills including attentive listening skills
• Collaborate with other team members
• Analyze data/information,
• Maintain vendor relationships

Education:

• High school or equivalent (Preferred)

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Body Shop Porter

Job details

Salary: From $14 an hour

Job Type: Full-time

Responsibilities:

• Drives vehicles to and from shop service areas and lot as needed
• Services vehicles with gas, oil, and water
• Wash and vacuum vehicles before re-delivery to customer
• Shuttle vehicles and and customers off premises
• Empties trash and garbage containers

Qualifications:

• • Day Shift (Required)
  • Driver's License (Required)
  • US work authorization (Required)
  • High school or equivalent (Preferred)
  • Night Shift (Preferred)
  • Minimum of 1 year of experience
  • Excellent customer service skills
  • Ability to multi-task and previous knowledge of estimating.

Education:

• High school or equivalent (Required)

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Body Shop Estimator

Job details

Salary: $60,000.00 per year

Job Type: Full-time

Responsibilities:

• Estimates cost of repairing damaged automobile and truck bodies, on basis of visual inspection of vehicle and familiarity with standard parts, costs, and labor rates: Examines damaged vehicle for dents, scratches, broken glass, and other areas requiring repair, replacement, or repainting.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer, using standard labor and parts cost manuals such as CCC One.
• Enters itemized estimate on job order card or estimate form and explains estimate to customer.
• Great customer service skills and ability to interact in a professional manner with colleagues and customers.

Qualifications:

• Minimum of 1 year of experience
• Excellent customer service skills
• Ability to multitask
• Previous knowledge of estimating

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Service Lane Assistant

Job details

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Responsibilities:

• Greet customers upon arrival
• Move vehicles around the dealership
• Pick up & return client vehicles,
• Clean client vehicles & more.

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Service Technician

Job details

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Responsibilities:

• Performs vehicle repair and maintenance work as assigned in accordance with dealer and factory standards.
• Receive repair orders and take them to the stall area.
• Perform work as outlined on repair order with efficiency and accuracy in accordance with dealership and factory standards.
• Diagnose the cause of any malfunction and perform the repair as authorized.
• Communicate with the Parts department to obtain needed parts.
• Tag and save parts, turn in parts, if the job is under warranty or if requested by the customer.
• Advise Service Advisor immediately if any additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Document work performed.
• Road-test vehicles to ensure repair has addressed the customer complaint.
• Quality check work performed.
• Attend training classes.
• Keep abreast of factory technical bulletins.
• Ensure that customers’ vehicles are kept clean.
• Administer safety and housekeeping policies and procedures
• Understand and follow federal, state, and local regulations, governing service repair work.

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Collision Repair Technician

This position is commission based. Yearly income is dependent on experience level and work completed.

Responsibilities:

• Refinish repaired surface using paint spray gun and sander.
• Bolt or weld replacement parts in position using wrenches or welding equipment.
• Remove upholstery, accessories, electrical and hydraulic window and seat operating equipment and trim to gain access to vehicle body and fenders.
• Fill depressions with body filler, using a putty knife.
• Remove damaged fenders, panels and grills using wrenches and cutting torches.
• File, grind and sand repaired surfaces using power tools and hand tools.
• Straighten bent automobile frames using a pneumatic frame-straightening machine.

Qualifications:

• Auto body repair: 1 year (Preferred)

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New Car Detailer

Job details

Salary: From $14 an hour

Job Type: Full-time

Responsibilities:

• Apply polishes, conditioners, waxes and/or masking materials to preserve, protect, and restore vehicle's interiors and exteriors
• Maintain supply inventories and monitor the cleaning equipment and machinery for proper operation and maintenance.

Qualifications:

• Driver's License (Required)
• US work authorization (Required)

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Quick Lube Technician

Job details

Salary: From $14 an hour

Job Type: Full-time

Responsibilities:

• Perform work specified on maintenance and repair orders with efficiency and in accordance with dealership and/or Ford standards.
• Diagnose and repair vehicle automotive systems including flushes, oil changes, tire rotations, etc.
• Provide labor and time estimates for additional automotive repairs
• Explain mechanical diagnoses and required repairs in a non-technical manner to service advisors and customers.
• Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing technology.
• Inspect and test new vehicles and record findings so that necessary repairs can be made.

Qualifications:

• Must have 1 year of previous lube tech experience
• Hold a valid driver’s license
• Team oriented, flexible and focused on maintaining a high level of customer service
• Working knowledge of shop equipment such as wheel and tire equipment, alignment system, diagnostic equipment, AC equipment, etc.)

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